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UK
Shipping
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Orders totalling £10 or more before shipping is added will
be shipped to UK addresses free of charge. Please contact sales@sparkplugs.co.uk
if you have any queries about shipping.
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| UK orders of less than £10 before shipping
is added are subject to a fixed shipping charge of £2 per order.
This will automatically be added to your shopping cart total. |
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| We aim to send out all orders the same day if received
before 12 Noon, Monday to Friday. Please allow three business days
for delivery. Some less commonly requested parts will need to be back
ordered - in this case delivery will usually be within five business
days. |
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| Shipping Methods |
| We use Royal Mail first class delivery for standard
orders. Orders of a high value are sent by Royal Mail Special Delivery
and require a signature upon delivery. Special delivery can be arranged
for any order on request but will usually incur an additional charge
of £2.50. Please email
your specific requirements. |
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| International
Shipping |
| International shipping by Royal Mail airmail is
currently available in two world zones: 'European destinations' at
a cost of £4 (recent Royal Mail price increases have dictated
this) and 'Rest of the World' (including USA) for which transactions
need to be pre approved by spark-plugs.co.uk and shipping is charged
at cost. Payment can only be made in UK £ (pounds sterling).
Please ensure that you select the appropriate shipping zone in your
shopping cart when placing an order. |
| International orders of a high value are always
subject to approval and may require special shipping arrangements/terms.
Payment by banker's draft in UK £ may be required. |
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| Estimated Shipping Times |
| First Class: 1-2 days
(Mon-Sat). |
| Special
Delivery (UK only): Next day before noon Mon-Fri. Royal Mail
do not guarantee special delivery on a Saturday. Certain parts of
Scotland are guaranteed before 5:30 next day and others only guaranteed
within two or three working days. Please email if you require more
details. |
| International Airmail: 3-5
working days following the day of posting |
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| Returns Policy (damaged
goods) |
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Every possible care is taken to ensure that goods are in perfect
condition when despatched. Please contact
us for a returns authorisation number immediately upon receipt
of goods which appear faulty or damaged in transit. Regrettably
we cannot offer refund or exchange for any goods which have been
used, regapped or damaged due to abuse/improper fitting procedures.
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| Returns Policy (incorrect
parts - our fault) |
| If you receive parts which you consider to be incorrect
for your vehicle please contact
us for a returns authorisation number immediately. If the error
is ours we will provide a full refund or exchange including standard
postage and suitable insurance upon receipt of the parts. It is essential
that you do not attempt to fit the parts in this case and that you
return them in good condition in original packaging and insured for
a suitable value. |
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| Returns Policy (incorrect
parts - your fault) |
| If you have ordered incorrect parts for your vehicle
and wish to make an exchange/part exchange for the correct items please
contact us for a returns
authorisation number immediately. We will exchange parts at our discretion,
with cash adjustment either way, providing we receive them back asap,
in perfect condition and in original packaging. In this case you will
be responsible for all postal charges including adequate insurance. |
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