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| In accordance with government guidelines and as a mail order supplier, Sparkplugs Ltd will continue to trade via our website until further notice. In order to protect our staff and reduce the risk of transmission we are running skeleton staff and reduced hours.Obviously there will be some changes in postal service efficiency at this time, please check the appropriate section below for more information. |
| Customer enquiries: |
| In order to minimise the chances of Covid-19 transmission at our workplace we are running skeleton staff. Remaining staff are busy fulfilling orders, performing essential administration work and dealing with any issues. As a result, we are not able to dedicate time to answering telephone enquiries. Please, instead, use our online contact form to send any enquiries, your enquiry will almost always be answered within 2 hours during the working day/week. |
| Wholesale Enquiries: |
| If you are an existing or potential new wholesale customer, please use our contact us page to send your enquiry in the first instance. We are currently able to fulfil trade/wholesale orders as normal. |
| Shipment of 'In Stock' items: |
| As of 20th April, we do not anticipate any issues with shipping 'in stock' items on the same working day that your order is placed, provided your order and payment has been received before 15:00 (3PM GMT). Orders placed after 15:00 are likely to be shipped on the next working day. Orders for 'in stock' items placed during the weekend (Friday 15:00 to Monday 00:00) will be shipped on Monday. |
| 'Out of stock' or Backorder items: |
| The ability to order 'Out of Stock' or 'Backorder' items through our website has been disabled. This is because we cannot be certain that our usual 1 - 2 working day backorder fulfilment schedule will be possible. We are reliant on our suppliers to despatch promptly and their couriers to delivery promptly, neither of which are within our control. Our adopted policy is therefore only to accept orders for 'In Stock' items by default. If you wish to purchase an item listed on our website that does not have an 'Add to cart' button displayed, please assume that the item is not in stock and contact us for availability information. We will check stock with the respective supplier and confirm expected despatch time with you before enabling the item for online purchase, if you wish to place the order with us. |
| Royal Mail Shipping (UK): |
| There have been some notable changes to Royal Mail's delivery estimates for all services. We urge you to be patient at this difficult time, Royal Mail are extremely busy and normal service levels are impossible to maintain. Below is a list of services we currently offer and estimated delivery times based on our experience rather than Royal Mail's estimates. Please note that these schedules apply from the day of despatch NOT the day of your order being placed. Delivery time varies significantly between different areas of the UK. |
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| Royal Mail Shipping (International): |
| Delivery times vary greatly dependant on the destination country. As there are currently very limited flights to some countries it is possible that there will be very long delays until air transport is available. Once an item has been sent we are unable to recall or divert it, we also cannot offer a refund if your order is simply delayed. The Western EU countries are less affected as those in the East. We urge you to choose courier service during checkout unless your order is not urgent. We have restricted shipping options to ensure that customers can only choose appropriate services. Claims for losses of airmail items cannot be addressed until Royal Mail classify an item a 'lost', this may take up to 6 weeks, possibly longer at this time. |
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| FedEx Courier Shipping (UK & International): |
| At the time of writing, FedEx appear to be operating relatively normally. FedEx shipping is only available for orders above a certain value (International) and above a certain weight (UK). Whilst we would generally recommend Royal Mail services for UK shipments, delivery to the EU will almost certainly be more efficient, and often less expensive, by FedEx. There may be 1 working day delay before your shipment is collected if choosing to use FedEx due to collection cut off times. |
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| A note from Sparkplugs Ltd: |
| This page will be further updated as soon as the situation changes. In the meantime, please stay safe and well in these trying times, we will get through this with the minimum casualties if we all play our part. |
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