Sparkplugs Ltd Privacy Policy

Privacy Statement:

Here at Sparkplugs Ltd we take your privacy and security very seriously. We are committed to ensuring that your privacy is protected in line with the General Data Protection Regulation (GDPR). Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement and will not be shared with any other business or individual. This policy is subject to occasional change therefore you should check this page from time to time to ensure that you are aware of any changes.

Personal information that we collect:

We will only collect personal identification information from you in the event of your placing an order or actively subscribing to our email newsletter, you will need to actively 'opt in' by selecting the 'subscribe to newsletter' checkbox in order to subscribe.

  • Name - which we will use to identify your order on our system and to address your order for delivery.
  • Physical address - which will only be used to address your order for delivery.
  • Email address - which will only be used to keep you informed of your order progress or to send promotional and special offer emails if you 'opt in'.
  • Telephone number - which will only be used if we have a query or problem with your order or payment. 

This information will only be used in relation to your order, with the exception of email address and name details which will be used if - and only if, you subscribe to our newsletter.

Other information which we may collect:

In some cases, we may automatically collect anonymous technical information (not personally identifiable) when you visit our website. For example we may collect information about the Internet Browser you are using, the type of computer operating system you are using and the domain name of the website from which you navigated to our website. This helps us to improve our website and to ensure that we offer the best visitor experience possible.

How we use your data and how long we keep it for:

If you have provided your personal details to allow us to process your order then we will keep a record of those details for a maximum period of 60 months, or 120 months where a 10 year warranty is applicable. This is to ensure that we maintain a record of your purchase and are able to associate your purchase with your customer ID in the event of a warranty claim or technical enquiry being necessary. Your account can be deleted from our system at any point during this period upon your request.

If you created an account during the checkout process you have the option to login and use the 'delete account' link to remove all reference to your order from our shopping cart system. However, please consider that this will make it difficult or impossible for us to prove your purchase amount and date if needed. If you are unable to delete your account yourself using the options provided then please contact us directly and request that we delete all of your data on your behalf.

Use of your data by third parties:

Your personal data will not be shared with any third party other than our payment processors, Paypal or Sagepay, and only then in the event of your placing an order where essential personal data is needed for the payment processor to verify your identity and validate your payment. Our payment processors are themselves compliant with the GDPR. Non personal data may be shared with third party companies Google and/or Facebook in order for us to better understand customer habits whilst browsing our website, this enables us to better understand our visitors and to tailor our website to better suit customer needs. In order to achieve this a small piece of computer code called a 'cookie' will be automatically installed on your computer's disk drive.

How we use cookies:

A cookie is a small piece of computer code which is downloaded to your computer when you visit a website. The purpose of a cookie may be considered essential to website operation (for example remembering what is placed in your shopping cart) or non essential (for example tracking pages visited, your favourite colour or storing your behaviour whilst you browse a website). Cookies which are essential for the correct operation of a website are considered to be beyond the scope of the GDPR, these are loaded automatically without requesting your permission, by continuing to browse our website you allow these cookies to be downloaded to your computer/smartphone/tablet. Non essential cookies are not downloaded from our website unless you confirm that you accept the use of such cookies by clicking the 'Accept' button on the banner displayed when the first page of your session is loaded when you you visit our website. If you do not accept the use of these cookies then certain features and custom content tailored specifically to you may not be available, you may find that functionality of our website is limited.

Overall, cookies help us provide you with a better website experience, by saving certain settings and preferences enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or anypersonal information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can configure your browser setting to decline cookies if you prefer. Please see your web browser's 'help' pages for details of how to enable or disable cookies for your specific web browser.

For the exhaustive list of cookies we collect see below. For more information about cookies and how you can disable cookies in your web browser please see our cookies policy page.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CookiesEnabled Confirms whether your web browser is set to accdept cookies
CUSTOMER An encrypted version of your customer id within the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
_utma (optional) Google Analytics - distinguishes users and sessions
_utmb (optional) Google Analytics - distinguishes new sessions/visits
_utmc (optional) Google Analytics - determines whether user was in a new session/visit
_utmz (optional) Google Analytics - stores info about how the user reached the website
fr (optional) Facebook ads - may show related ads to your facebook account
popupData (optional) May trigger a popup ad or promo dependant on your browsing

 

Controlling and providing details of your stored personal information:

In accordance with the GDPR, you may request that we supply you with copies of all data we hold on our systems for you. You may also request that we correct any information we hold that you consider is incorrect. Please contact us via our website contact form if you wish us to correct, delete, or provide a copy of your personal data.

Data Controller:

The data controller whose registered and trading office for this website is:

Sparkplugs Limited
Unit 4H, Brymau Three Estate
River Lane, Saltney
Chester
CH4 8RQ

Data Protection Officer:

The data protection officer for this website is Mr R Hemsley, director of Sparkplugs Ltd. Please forward any requests or enquiries using our contact form

Contacting The Regulator:

If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

You can contact them by calling 0303 123 1113.
Or go online to www.ico.org.uk/concerns (opens in a new window; please note we can't be responsible for the content of external websites)

If you are based outside the UK, you have the right to lodge your complaint with the relevant data protection regulator in your country of residence.