Every possible care is taken to ensure that goods are in perfect condition when despatched. Please contact us for a returns authorisation number immediately upon receipt of goods which appear faulty or damaged in transit. We are unable to offer a refund or exchange for any goods which have been used, regapped or damaged by customers. Any returns MUST be made within 30 days of receipt. Please also see 'Returns for any/all reasons' at the bottom of this page.
If you receive parts which you consider to be incorrect for your vehicle please contact us to arrange the return of your order. If the error is ours we will provide a full refund or exchange and arrange for the safe return of the goods with your cooperation. It is essential that you do not attempt to fit the parts in this case and that you return them in good condition in original packaging and insured for a suitable value. Any returns must be made within 30 days of receipt. Please also see 'Returns for any/all reasons' below.
If you have ordered incorrect parts for your vehicle and wish to make an exchange/part exchange for the correct items please contact us to arrange the return of your order. In this case the customer will be responsible for all postal charges including adequate insurance. Any returns MUST be made within 30 days of receipt. Please also see 'Returns for any/all reasons' at the bottom of this page.
A 15% restock charge will be levied on any order returned to us as 'no longer required', this is to cover administration and packaging costs. We cannot accept returns of unwanted goods after the initial 30 day returns window. Some special order parts (e.g. race plugs and industrial plugs) are non returnable. Please contact us to arrange the return of your order. Please also see 'Returns for any/all reasons' at the bottom of this page.
Parts which are suspected faulty may be returned to the manufacturer, via Sparkplugs Ltd, for assessment providing that the parts were purchased from us and the claim falls under the acceptable claims category. Please note that we will only replace or refund faulty parts, i.e. we will not replace a set of four plugs if one plug is found to be faulty.
Examples of acceptable warranty claims are plugs or products which appear damaged upon receipt (before fitting) or plugs which have failed upon correct installation where no other system may be the cause of failure. A failure due to a manufacturing fault is virtually unheard of, due to stringent quality control, therefore please be certain that you have a genuine claim before proceeding.
Examples of unacceptable claims are plugs being damaged due to improper installation procedure or carelessness, damage to centre electrodes through careless regapping (particularly Iridium parts), damage due to improper plug type selection (e.g. incorrect heat range or unsuitable tip configuration selected), damage caused to plugs due to failure or incorrect operation of other components (e.g. failed or intermittent injectors). Erosion to insulator material is usually caused by incorrect heat range or excessively projected firing tip configuration, shattering of insulator material is usually caused by faulty or incorrectly set up injectors (thermal shock fracture) or incorrect installation torque affecting thermal transfer rates. Please also see 'Returns for any/all reasons' at the bottom of this page.
The safe return of goods is your responsibility and as such we recommend that you use a tracked service (recorded delivery or higher if insurance is required for high value goods), the bearer of the cost of return is to be determined by the guidelines above. We cannot take responsibility for goods returned to us which are lost in transit.